Data Deletion

This page explains how to delete data associated with Jivco, including data obtained through connected platforms such as Facebook and Instagram. Jivco is operated by Ambitions LLC and serves businesses in the United States.

Who this applies to

Two kinds of people may have data with Jivco: our customers (the businesses that use Jivco) and their customers (the people who message those businesses through connected channels such as Messenger). The steps below let either group disconnect a platform and request deletion of stored data.

1. Disconnect a connected platform

If you connected a Facebook Page or another integration to Jivco, you can disconnect it at any time from your Jivco dashboard under Settings → Integrations. Disconnecting immediately stops Jivco from accessing any further data from that platform.

2. Remove Jivco's access from Facebook directly

You can also revoke Jivco's access from within Facebook:

1. Log in to Facebook.
2. Go to Settings & Privacy → Settings.
3. Open Business Integrations (on some accounts this is listed as Apps and Websites).
4. Find Jivco in the list and select Remove.

This revokes Jivco's access to your Facebook data going forward.

3. Request deletion of your stored data

To request deletion of data Jivco has already stored, email privacy@jivco.io with "Data Deletion Request" in the subject line, from the email address associated with your account. If you are a customer of a business that uses Jivco, briefly describe the business and the messaging account involved so we can locate the right records.

Once we receive your request, we will:

• confirm the request by email,
• delete the associated personal data within 30 days, and
• retain only the limited information we are legally required to keep (for example, certain billing or security records), which we delete when its required retention period ends.

4. Confirmation

We will email you to confirm once your deletion request has been completed.

Contact

Data deletion questions: privacy@jivco.io.