Privacy Policy

This Privacy Policy explains how Ambitions LLC ("we," "us"), operator of the Jivco service ("Jivco"), collects, uses, and protects information when you use the Jivco platform and websites (the "Service"). Jivco currently serves customers in the United States, and data is stored and processed in the United States.

There are two kinds of people this policy concerns: our customers (the businesses that use Jivco) and their customers (the people who message those businesses). For data belonging to a business's own customers, the business is the controller and Jivco acts as a processor on its behalf — see our Data Processing Agreement.

1. Information we collect

• Account information — name, email, and authentication details, handled through our identity provider.
• Business profile — your business name, description, services, hours, tone, and related details, including information we extract from your public website to set up your profile.
• Connected channel data — when you connect an integration, we process the content needed to do the job: incoming and outgoing messages (email, SMS, chat), reviews, calendar events, and the contact details of the people communicating with you.
• Knowledge content — documents, FAQs, and other materials you upload to help the AI respond accurately.
• Usage and technical data — log data, device and browser information, and similar details used to operate and secure the Service. See our Cookie Policy.
• Billing information — handled by our payment processor; we do not store full card numbers.

2. How we use information

We use information to operate the Service: to read incoming messages, generate suggested replies and actions using AI, route items for your approval, send messages you approve (or that you have configured to send automatically), and provide support, billing, and security.

3. AI processing

To generate drafts and classifications, relevant message content and business context are processed by AI models, including models provided by our AI vendor. AI output can be inaccurate and is provided for your review — see our Terms of Service for details on your responsibility to review content before it is sent. We do not use your content to train AI models for unrelated purposes. Any cross-business learning is strictly opt-in and uses only anonymized, aggregated signals — never your raw content or your customers' personal information.

4. How we share information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share information only with service providers that help us run the Service, under contracts that limit their use of it. Current categories of providers include:

• Hosting and database/storage — Supabase, Railway
• Authentication — Clerk
• AI model provider — Anthropic
• Messaging and telephony — Twilio
• Payments — Stripe
• Error monitoring — Sentry
• Integration platforms you connect — Google, Meta, used only as you direct

A current list of subprocessors is maintained in the Data Processing Agreement. We may also disclose information to comply with law or protect rights and safety, or in connection with a merger or acquisition.

5. Data retention and deletion

We keep information for as long as your account is active or as needed to provide the Service. You can request deletion of your data, and we will delete it within a reasonable period, except where we must retain it to meet legal, security, or billing obligations. To make a request, contact privacy@jivco.io.

6. Security

We protect information using encryption in transit (TLS) and at rest (AES-256), access controls and secure authentication, content filtering, and rate limiting on public-facing surfaces such as the chat widget. No system is perfectly secure, but we work to protect your data and to respond promptly to incidents.

7. Your choices and rights

You can access and update your account information, request export or deletion of your data, and disconnect integrations at any time. Depending on where you live, you may have additional rights under applicable privacy laws; see our Do Not Sell My Info page for California-specific information.

8. Children

The Service is for businesses and is not directed to children. We do not knowingly collect personal information from children under 13.

9. Changes to this policy

We may update this policy. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you.

10. Contact

Privacy questions: privacy@jivco.io.